Privacy Policy

Overview

I keep things simple - I only access what I need, I don’t poke around where I shouldn’t and I treat your information like it’s not mine to mess with (because it isn’t). I respect your privacy and handle your information with care. This policy explains, in simple terms, how your information is collected, used and protected when you work with me.

What I collect

I may collect and store information such as:

Your name and contact details 
Information you provide to help me deliver services
Details needed to complete administrative tasks on your behalf 
Basic records related to invoicing and service delivery 
I only collect what I reasonably need to do the work

How I use your information

Your information is used to:

Provide virtual assistant and administrative support services 
Communicate with you
Carry out tasks you have requested
Manage bookings, systems, and general administration

Sharing information

Your information is only shared when: 

You ask me to share it or it is necessary to complete a task
It is required by law
I will let you know if your information needs to be shared.

Storage and security

I take reasonable steps to keep your information secure using password-protected systems and trusted digital tools. While I do my best to protect your data, no system can be completely risk-free.

Third-party tools

I use secure third-party platforms (such as email, scheduling, and storage tools) to deliver services. Some of these may store data outside Australia.

Access to your information

You can request access to your information at any time, and I will update it if anything is incorrect.

Changes to this policy

This policy may be updated from time to time. The most current version will always be available.

Contact

If you have any questions about your privacy, you can contact me directly. sarah@sarahbalmersupport.com.au

Last updated: 01/05/2026